Most of our orders are shipped within 1 to 3 business days after payment is received, with transit time ranging from 1 to 7 business days. We ship with the most reputable national carriers like Fedex Freight, USF Holland, R&L, Estes and others. Smaller orders we ship with UPS, Fedex or Postal Service. Orders are shipped as residential, curbside delivery with a liftgate service. Moving your order inside (garage, home, basement etc. ) is not included- call us to quote & arrange inside delivery if interested.
We are proud of our shipping team, every package or skid is carefully prepared and inspected before shipment. All delivery dates are estimated, we can not guarantee that there will not be delays beyond our control. DO NOT schedule an installation before your order arrives! If you need a guaranteed date of delivery, please let us know so we can make arrangements for you (additional fees apply for guaranteed delivery). There is no delivery on weekends and holidays.
$97 Flat Fee Shipping Rate Restrictions:
Flat rate shipping does not include the following locations: -areas with restricted access -islands -areas with no bridge access to the main land
Please call us at 1-800-520-0961 to quote shipping cost for above locations.
Shipping destination explained:
Residential delivery - All residential delivery orders are curbside delivery - drivers are unable to enter your home and you are responsible for moving all materials inside the home. Shipping of orders containing 15 boxes and more will be scheduled with liftgate service. Each box weights approximately 35 lbs, so be prepared and arrange for some help if necessary. Someone must be there to accept delivery. Whoever accepts the delivery must check the outside of the cartons for proper quantity / damage before signing documents. You will be contacted by the freight company at the phone number you provided to us to set up a delivery time.
We are also happy to offer commercial shipping or terminal pick up to save you even more.
Business delivery - to a location in a non-residential area (home businesses do not qualify), there must be a shipping dock or forklift on the property. Also the business must be open till 5PM local time. There is no prior delivery notification.
Terminal pickup- you can collect your order from the closest local freight terminal. It does not cover moving the items into your residence. Shipping will be priced the same as for commercial delivery. Contact us to check for the closest terminal location.
Customer pickup - you are welcome to pick up your order from our store located on the east side of Clevelend OH. Please call 1-800-520-0961 if you have any further questions like location or business hours. On all in-store purchases sales tax will apply.
Inside Garage Delivery- driver will bring the skid inside your garage, he will NOT bring your order inside your home (living room, kitchen, dinning room etc.) or to the basement or anywhere else than garage. Make sure there is free space inside your garage to place the skid. Moving your existing stuff inside your garage to make a spot for delivered goods is not covered by this service. Be prepared to receive the shipment and make sure your driveway is free from all obsticles that may cause problems with delivery ( standing cars, trash containers etc.)
Guaranteed Date of Delivery- with this premium freight service you are able to tell us when you want your order to be delivered and we will schedule a date for delivery that's most convenient for you. Once your order is placed our Freight Team Representative will call you to make an arrangement. You can also call us at 1-800-520-0961.
When we ship your order:
Right after shipment we will email you a confirmation with the name of the freight carrier as well as a tracking number and website where you can track your order. Usually someone from the freight company will contact residential delivery customers when material arrives at the local freight terminal, but it is highly recommended to contact the freight carrier on the day of expected delivery to confirm the time.
There is no notification on commercial delivery.
For terminal pick up orders we provide the terminal address and contact phone number - usually someone from the freight terminal calls to notify the customer, but please stay in touch with the freight carrier to make your own pick up arrangements.
Receiving Your Order:
You have to sign the shipping papers and check your order. Before signing the delivery driver's paperwork, inspect the shipment for any shipping damage that may have occurred. If the freight company will not allow you to inspect the order please conduct a thorough visual inspection of the outside of the shipping container and note any issues - no matter how small - on the driver's delivery receipt.
If shipping damage is discovered at the time of delivery note any issues - no matter how small - on the driver's delivery receipt. Contact Bestlaminate right away, so we can take care of it. Naturally if you find unacceptable shipping damage, you are free to refuse all or part of the shipment. We've had excellent service from our freight companies in the past and we trust that your delivery will be handled as expertly as possible.
If shipping damage is discovered after you have signed for the item in good order then you are responsible for filing an insurance claim with the freight carrier within 24 hours of the shipment's arrival.
If you have any questions, before or during your delivery, please contact our Customer Service Dept. at 1-800-520-0961
